Delivery & Tracking
Delivery
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How much does shipping cost?
We offer one shipping option across:Standard ShippingR80.00 flat rate on all orders below R500.00FREE on all orders over R500.00 for registered membersShipping costs are calculated at checkout base...
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How will my order be delivered?
We use trusted delivery partner like DSV to ensure your order arrives safely and on time.Once your order is dispatched, you’ll receive a shipping confirmation email with your tracking number and a ...
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Do you offer international delivery?
At the moment, we only deliver within the borders of the Republic of South Africa.If you're located outside of South Africa, we recommend visiting your local New Balance website to shop in your reg...
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How long will it take to receive my order?
We aim to get your order to you as quickly as possible!For in-stock items, delivery times are as follows: Main Centres (3-5 working days) Delivery to the following major cities typically takes 3-5...
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What happens if I’m not home at the time of delivery?
No worries! If no one is home when your order arrives, the delivery driver will follow one of these steps:Leave your parcel in a safe place (if available and safe to do so)Make a second attempt or ...
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My order arrived damaged or incomplete - what should I do?
We’re sorry to hear that! If your order arrives damaged or something is missing, we’ll make it right.Please contact our Customer Care team with the following details:Your order numberA brief descri...
Tracking
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Why my order hasn’t arrived yet?
We’re sorry your order hasn’t arrived as expected! Here’s what you can do: Track your order:Visit our Order Status page and enter your order details to check the latest updates. Delivery timeframe...
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Where can I find my tracking number?
Once your order ships, we’ll send you a shipping confirmation email with your tracking number and a link to track your delivery.If you can’t find the email, be sure to check your junk or spam folde...
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How can I track my order?
You can easily track your order status online. Just follow these steps:Go to our Order Status page.Enter your order number, email address, and billing postcode.Click "Check Status" to view the late...