If you’re not completely happy with your purchase, you can return it within 30 days from the order received date - completely FREE.What you need to know: Items must be in new condition, as you received them Items must be unworn (worn items will no...
Frequently Asked Questions
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We currently do not offer direct exchanges for online purchases, and items bought online cannot be exchanged in-store.What You Can Do Instead:If you need a different size, color, or style:Return the original item for a refund by following our onli...
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We want to make your return and refund experience as smooth as possible. Here's what to expect once you send your item back to us:Parcel collection & transit to our warehouse (5-7 working days)After your parcel is collected from your door, it will...
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No, items purchased online at NewBalance.com.za cannot be returned in-store.Why Not?Our online and in-store systems operate separately, which means store teams are unable to process returns for online orders.This ensures accurate tracking, faster ...
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We’re sorry your item didn’t arrive in perfect condition — and we’ll make it right.If you purchased the item from our official website and it arrived damaged or faulty, please contact our Customer Care team at customercare@newbalance.co.za with th...
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We’re sorry your order hasn’t arrived as expected! Here’s what you can do: Track your order:Visit our Order Status page and enter your order details to check the latest updates. Delivery timeframes: For in-stock items, delivery usually takes 3 - ...
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We understand that plans can change, and we're here to help as much as we can. However, once an order is placed, it begins processing right away in our automated system - which means we're unable to make any changes or cancel the order.This includ...
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No problem! Just follow these steps:Go to the My Account login pageClick “Forgot password”Enter your email address and follow the instructions in the email we send youDidn’t receive the email? Be sure to check your junk or spam folder, just in cas...
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Choosing the right fit for your shoes is crucial for comfort and performance. Follow these steps to find your perfect fit:Measure your feet: Measure both feet from heel to the longest toe. It's best to do this at the end of the day when your feet ...
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Finding the perfect sports bra size is easy! Follow these steps: Measure your band size: Wrap a tape measure snugly around your rib cage, just under your breasts. Add 5 inches to this measurement and round down to the nearest even number. This is...
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Want to score that must-have pair before it sells out? Here are some smart tips to help you shop restocks and new releases more effectively:Create an Account & Save Your Info:Having an account lets you check out faster and track your orders.Save y...