If you’re not completely happy with your purchase, you can return it within 30 days from the order received date - completely FREE.
What you need to know:
- Items must be in new condition, as you received them
- Items must be unworn (worn items will not be refunded)
- Pack items in the original shoe box to keep them protected (If your item was received in its original outer shipping carton, please reuse it for the return. If it was delivered in a flyer bag, the driver will provide a new one.)
- New Balance reserves the right to refuse worn or damaged item
How to start a return:
- Initiate the return request thru our online Return Portal
- Our courier will contact you to arrange a pick-up time, collect the item(s) from your original shipping address
- Collected return item(s) will be sent back to our warehouse for quality check
- If your order was delivered in separate parcels, return them separately
Refund details:
- Allow 2 - 3 weeks for processing and verification after we receive your return
- Refunds will be credited to your original payment method
- Shipping fee is non-refundable unless the item received was defective
- Refunds may take up to 10 business days after submission, depending on your payment provider
Note: New Balance reserves the right to inspect and check the products for verification. A request for a refund may be refused in the event that the return instructions are not complied with.
Need help? Contact our Customer Care team anytime.