Exchanges, Returns & Refunds

How do I return an item?

If you’re not completely happy with your purchase, you can return it within 30 days from the order received date - completely FREE.What you need to know: Items must be in new condition, as you rece...

Can I exchange an item?

We currently do not offer direct exchanges for online purchases, and items bought online cannot be exchanged in-store.What You Can Do Instead:If you need a different size, color, or style:Return th...

When will I receive my refund?

We want to make your return and refund experience as smooth as possible. Here's what to expect once you send your item back to us:Parcel collection & transit to our warehouse (5-7 working days)Afte...

Can I return items at a New Balance store?

No, items purchased online at NewBalance.com.za cannot be returned in-store.Why Not?Our online and in-store systems operate separately, which means store teams are unable to process returns for onl...

What should I do if I receive a damaged or defective item?

We’re sorry your item didn’t arrive in perfect condition — and we’ll make it right.If you purchased the item from our official website and it arrived damaged or faulty, please contact our Customer ...