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  • How can I contact Customer Care or speak to a live agent?

    We're here to help! You can reach our Customer Care team by phone, live chat, or email. To help you get answers faster, our Live Chat now starts with an automated assistant, which can quickly guide...

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Contact us

Your enquiry is important to us and we will respond as soon as we can. Thank you for your patience.

Call

800 172 999

Available 9am to 5pm SAST Mon to Fri except public holidays.

Live Chat

Click the 'Chat' bubble at bottom right

Available from 9am to 5pm SAST Mon to Fri except public holidays.

Email

customercare@newbalance.co.za

We will respond to your email within 24 business hours.